Shipping policy
📦 Shipping Policy
1. General Information
ATG Equipment Europe, operated by AFE d.o.o., offers shipping within Slovenia, the European Union, and the rest of Europe.
2. Order Processing Time
Regular orders (in-stock items) are processed within 1–2 working days after payment confirmation. These refer exclusively to products that are physically available in our warehouse at the time of ordering.
Pre-orders and out-of-stock items are processed only once the goods have been received at our warehouse. In such cases, dispatch times are indicative only and may be subject to delays depending on supplier availability, logistics conditions, or other external factors. Any estimated delivery timelines are non-binding.
We reserve the right to adjust processing times in case of unforeseen circumstances.
Orders are not processed or shipped on weekends or public holidays.
3. Shipping Methods
We work with the following logistics partners:
- Pošta Slovenije
- DHL
- FedEx
- Gebrüder Weiss
The carrier is selected depending on the size, weight, and destination of the order.
4. Delivery Times
Estimated delivery times:
- Slovenia: 2–4 working days
- European Union: 5–10 working days
- Rest of Europe: 7–15 working days
Delivery times are estimates and may vary depending on carrier conditions, customs processing, and location.
5. Shipping Costs
- European Union: Free shipping on all orders
- Rest of Europe: Shipping costs are calculated individually based on destination and order size. Please contact us at info@atgequipment.eu before placing your order.
6. Tracking
All shipments include tracking, you will receive a tracking number via email.
7. Delivery Conditions
All products are delivered to the customer’s front door only.
Carriers typically use a delivery truck equipped with a hydraulic ramp and hand pallet truck for the heavier products such as the ATG Backward Treadmill, ATG Adjustable Nordic Bench, ATG Mobility Box and ATG Sled. Delivery is carried out as close as physically possible to the address, depending on access conditions.
Please note:
- Deliveries to narrow streets or locations with limited access may not be possible with large vehicles.
8. Fragile and Heavy Goods
Our products are fragile and heavy, especially:
- ATG Backward Treadmill
- ATG Adjustable Nordic Bench
- ATG Mobility Box
- ATG Sled
Extra care is required during transport and delivery.
9. Failed Deliveries & Returns
If a delivery fails due to circumstances caused by the customer (e.g. incorrect address, absence, refusal to accept delivery), the customer is responsible for any additional shipping costs for reshipment.
If needed, we can assist by providing carrier contact information to help secure better shipping rates for returns.
If a delivery failure is caused by us or the shipping carrier, we will cover all associated costs, including reshipment.
10. Damage or Loss During Transport
We take care to ensure all goods are properly packaged.
If your order arrives damaged, please contact us immediately at info@atgequipment.eu with photos and details so we can resolve the issue with the carrier.