Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to ATG Equipment Europe. ATG Equipment Europe is the trading name of AFE d.o.o., a company registered in Slovenia under company registration number 9180281000, with its registered office at Celovška cesta 178, 1000 Ljubljana, Slovenia ("ATG Equipment Europe", "we", "us", or "our").

Our website, online store and all related information, content, products, services, features and tools (collectively, the "Services") are provided to enable you to browse and purchase our products. Our online store is powered by Shopify, which provides the e-commerce platform on which our Services operate.

These Terms of Service ("Terms") govern your access to and use of our Services. By accessing, browsing or using the Services, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy [LINK].

If you do not agree with these Terms or our Privacy Policy, you must not use our Services.

Nothing in these Terms excludes or limits any rights granted to consumers under applicable mandatory consumer protection laws. Where these Terms conflict with mandatory consumer protection legislation, the mandatory provisions of such legislation shall prevail.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into binding agreements under the laws applicable in your country of residence. If you permit a minor to use the Services through your account or devices, you are responsible for supervising such use.

To access certain features of the Services or to place an order, you may be required to provide information including your name, email address, billing address, shipping address and payment details. You agree that all information you provide is accurate, complete and kept up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. You agree to notify us immediately if you become aware of any unauthorized use of your account.

You may not transfer, sell or assign your account to another person without our prior written consent.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to ensure that product descriptions, photographs, specifications and pricing displayed on our website are accurate.

However, colours and product appearance may vary depending on your device, display settings and browser. Images are provided for illustrative purposes only and may differ slightly from the actual product.

We reserve the right to modify product descriptions, discontinue products or limit quantities available for purchase at any time, provided that such changes do not affect orders already accepted.

Nothing in this section limits your statutory rights regarding the conformity of goods under applicable consumer protection laws.

SECTION 3 – ORDERS

Placing an order through our online store constitutes an offer to purchase the selected products.

Your order becomes legally binding only after we have accepted it by sending an order confirmation or dispatch confirmation by email.

We reserve the right to refuse or cancel an order where permitted by law, including but not limited to situations involving:

  • incorrect pricing caused by technical or typographical errors;

  • suspected fraud or unauthorized payment;

  • unavailable products;

  • errors in product information; or

  • other circumstances preventing fulfilment of the order.

If payment has already been received for an order that cannot be fulfilled, we will refund the amount paid using the original payment method without undue delay.

Please review your order carefully before submitting it. While we may not be able to cancel orders that have already entered processing or shipment, this does not affect any statutory cancellation or withdrawal rights available to consumers under applicable law.

Returns, exchanges and refunds are governed by our Refund Policy [LINK].

Nothing in these Terms limits your statutory right of withdrawal or your legal rights relating to defective or non-conforming goods.

Products sold through this website are intended for personal or internal business use unless otherwise agreed in writing.

SECTION 4 – PRICES AND BILLING

Unless otherwise stated, all prices displayed on our website are shown in the applicable currency and include VAT where required by applicable law. Shipping costs, customs duties or import charges, where applicable, will be clearly indicated before you complete your purchase.

Prices, promotions and discounts may change at any time before an order is accepted.

The price applicable to your purchase will be the price displayed at the time your order is submitted and confirmed.

You agree to provide accurate and complete billing and payment information for every purchase. You authorize us to charge the payment method you provide for the total amount of your order, including applicable taxes, shipping costs and any other charges clearly disclosed before checkout.

If we discover an obvious pricing error before accepting your order, we reserve the right to cancel the order and refund any payment received.

SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated delivery times shown on our website. Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including courier delays, customs inspections, severe weather, strikes or other force majeure events.

Although we will make reasonable efforts to ensure timely delivery, we are not responsible for delays caused by third-party carriers or circumstances beyond our control.

For consumer purchases, the risk of loss or damage to the goods passes to you only when you, or a person designated by you (other than the carrier), takes physical possession of the goods, unless applicable law provides otherwise.

Ownership of the goods transfers to you once full payment has been received and the goods have been delivered, unless mandatory law provides otherwise.

Nothing in this section affects your statutory rights regarding delayed deliveries, damaged goods or non-delivery under applicable consumer protection legislation.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to text, graphics, photographs, logos, icons, videos, audio, software, product descriptions, website design, layout and other materials (collectively, the "Content"), is owned by or licensed to ATG Equipment Europe or its licensors and is protected by applicable copyright, trademark and other intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Services solely for your personal, lawful and non-commercial use.

Except where expressly permitted by applicable law or with our prior written consent, you may not:

  • reproduce, copy or distribute any Content;

  • modify or create derivative works based on the Services or Content;

  • publicly display, publish or transmit any Content;

  • use our trademarks, logos or branding; or

  • use any Content for commercial purposes.

Nothing contained in these Terms grants you ownership of, or any licence to, any intellectual property rights except as expressly stated.

Unauthorized use of the Services or Content may violate applicable intellectual property laws and may result in legal action.

ATG Equipment Europe, its logos, product names and branding are trademarks or trade names of ATG Equipment Europe or its licensors. Shopify and its related names and logos are trademarks of Shopify Inc. All other trademarks appearing on the Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to tools, applications or services operated by third parties.

These third-party tools are provided for your convenience only. We do not control, monitor or endorse them and make no representations regarding their availability, functionality or suitability.

Your use of any optional third-party tool is entirely at your own risk and subject to the terms and privacy policies of the respective third-party provider.

To the extent permitted by applicable law, we are not responsible for any loss or damage resulting from your use of such third-party tools.

We may introduce new features, products or services from time to time. Unless otherwise stated, such additions shall form part of the Services and shall be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to third-party websites, services or content that are not owned or controlled by ATG Equipment Europe.

These links are provided solely for your convenience and do not constitute an endorsement of the linked websites, products or services.

We are not responsible for examining or evaluating the content, accuracy, availability, security or practices of any third-party websites.

If you choose to access a third-party website, you do so at your own risk and subject to the terms and privacy policies of that third party.

To the extent permitted by applicable law, we shall not be liable for any loss or damage arising from your use of third-party websites or services.

Any questions, complaints or claims relating to third-party products or services should be directed to the relevant third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

This section accurately describes Shopify's role in operating our online store and should remain part of these Terms.

ATG Equipment Europe uses Shopify to provide the technical platform that enables us to operate our online store and provide the Services.

However, all purchases made through this website are contracts entered into directly between you and ATG Equipment Europe.

Shopify is not the seller of the products offered on this website and is not responsible for product quality, product safety, fulfilment of orders, returns, refunds, warranties or customer support relating to purchases made from ATG Equipment Europe.

To the maximum extent permitted by applicable law, you acknowledge that Shopify and its affiliates shall not be liable for claims arising from transactions between you and ATG Equipment Europe.

Nothing in this section excludes any liability that cannot be excluded under applicable law.

SECTION 10 – PRIVACY

We respect your privacy and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") where applicable.

Our collection, use and processing of personal information is described in our Privacy Policy, available at:

https://atgequipment.eu/policies/privacy-policy

Because our online store is hosted by Shopify, certain personal information may also be processed by Shopify in order to provide, maintain and improve the Services.

Shopify processes personal information in accordance with its own Privacy Policy, available at:

https://www.shopify.com/legal/privacy

By using our Services, you acknowledge that your personal information may be processed by us and by our service providers as described in our Privacy Policy.

Nothing in these Terms limits your rights under applicable data protection legislation.

SECTION 11 – FEEDBACK

If you voluntarily submit suggestions, ideas, product reviews, comments, recommendations or other feedback ("Feedback"), you grant ATG Equipment Europe a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, publish, translate, distribute and display such Feedback for the purpose of operating, improving, marketing and developing our business and Services.

You represent that:

  • you own or have the necessary rights to submit the Feedback;

  • your Feedback does not infringe the rights of any third party;

  • your Feedback does not contain unlawful, defamatory, misleading or offensive material; and

  • any opinions expressed are genuinely your own.

Unless required by law, we are under no obligation to:

  • keep Feedback confidential;

  • compensate you for Feedback; or

  • respond to Feedback.

We reserve the right, but are not obliged, to remove or refuse to publish Feedback that we reasonably believe:

  • violates applicable law;

  • infringes intellectual property rights;

  • contains abusive, discriminatory or offensive content;

  • contains malware or malicious code; or

  • otherwise violates these Terms.

You remain solely responsible for the content and accuracy of any Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Despite our best efforts, the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, shipping costs, delivery times or promotional offers.

We reserve the right to correct such errors, update information or cancel orders where necessary, provided that any cancellation complies with applicable consumer protection law.

If we cancel an order after payment has been received due to a genuine pricing or technical error, we will promptly refund all amounts paid using the original payment method.

We are under no obligation to update information on the Services unless required by applicable law.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes and in accordance with these Terms.

You agree not to use the Services:

  • for any unlawful, fraudulent or malicious purpose;

  • in violation of any applicable laws or regulations;

  • to infringe the intellectual property or other rights of any person;

  • to upload, transmit or distribute malicious software, viruses or other harmful code;

  • to interfere with, disrupt or compromise the security, integrity or operation of the Services;

  • to attempt unauthorized access to any part of the Services, our servers or related systems;

  • to impersonate another individual or entity or provide false or misleading information;

  • to collect or harvest personal information of other users without their consent;

  • to send unsolicited commercial communications, spam or similar messages;

  • to reproduce, copy, scrape, extract or commercially exploit any part of the Services without our prior written permission;

  • to use automated tools, bots, crawlers, spiders, scraping software or artificial intelligence systems to access or extract content from the Services except where expressly authorized by us or permitted by applicable law; or

  • to engage in any conduct that could damage, disable, overburden or impair the Services or interfere with another person's use of them.

We reserve the right to suspend or terminate access to the Services where we reasonably believe these Terms have been violated or where necessary to protect the security, integrity or lawful operation of the Services.

SECTION 14 – AGENTS

This section applies where software agents, bots, automated systems or artificial intelligence tools ("Agents") access or interact with the Services.

Agents may only access the Services in accordance with these Terms and any technical requirements we publish.

We may implement technical measures to identify, limit or prevent automated access where necessary to protect the Services, other users or our legitimate business interests.

Where technically feasible, Agents should accurately identify themselves through appropriate user-agent information and must not deliberately disguise automated activity as human interaction.

Agents must not:

  • bypass security measures or access restrictions;

  • circumvent CAPTCHAs or similar verification systems;

  • overload or disrupt the Services;

  • access information beyond that made publicly available; or

  • interfere with the normal operation of the Services.

Nothing in this section prevents activities expressly permitted by applicable law.

SECTION 15 – TERMINATION

We may suspend or terminate your access to the Services immediately where:

  • you materially breach these Terms;

  • we reasonably suspect fraudulent, unlawful or abusive activity;

  • continued access could expose us, other users or third parties to legal or security risks; or

  • we are required to do so by law.

Termination does not affect any rights or obligations that arose before termination.

The provisions relating to Intellectual Property, Feedback, Privacy, Limitation of Liability, Governing Law and any other provisions intended by their nature to survive termination shall remain in effect following termination.

SECTION 16 – WARRANTIES AND LEGAL GUARANTEES

We make reasonable efforts to ensure that the Services and the information available through them are accurate and up to date. However, we do not guarantee that the Services will always be uninterrupted, secure or free from technical errors.

To the maximum extent permitted by applicable law, the Services are provided on an "as available" basis.

Nothing in these Terms excludes, limits or modifies any statutory rights or legal guarantees that cannot be excluded under applicable law, including rights available to consumers under applicable consumer protection legislation.

Where you purchase products as a consumer, you are entitled to all mandatory legal rights relating to the conformity of goods, remedies for defective products and other statutory guarantees provided under applicable law.

Any voluntary commercial warranty offered by ATG Equipment Europe is in addition to, and does not replace or limit, your statutory legal rights.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • wilful misconduct or gross negligence where exclusion is prohibited by law; or

  • any liability that cannot be excluded under applicable law.

To the maximum extent permitted by applicable law, ATG Equipment Europe shall not be liable for indirect or consequential losses, including loss of profits, business interruption, loss of goodwill or loss of data, where such losses are not reasonably foreseeable.

Our liability for delays or failure to perform our obligations shall not apply where such delay or failure results from events beyond our reasonable control, including natural disasters, governmental actions, labour disputes, transport disruptions, telecommunications failures or other force majeure events.

Nothing in this section limits your statutory rights as a consumer.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ATG Equipment Europe, its directors, officers, employees and service providers against losses, damages, costs and reasonable expenses arising directly from:

  • your material breach of these Terms;

  • your unlawful use of the Services;

  • your infringement of the rights of a third party; or

  • your violation of applicable law.

This obligation applies only to the extent that the loss or damage was caused by your actions or omissions.

We will promptly notify you of any claim covered by this section and will cooperate with you in the defence of such claim where appropriate.

Nothing in this section limits any rights or protections available to consumers under applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be interpreted to the extent necessary to make it valid and enforceable, or, where this is not possible, it shall be deemed severed from these Terms.

The remaining provisions shall continue in full force and effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and ATG Equipment Europe regarding your use of the Services and supersede all prior communications, understandings and agreements relating to the same subject matter.

Any ambiguity in the interpretation of these Terms shall not automatically be interpreted against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign, transfer or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms to another company in connection with a merger, acquisition, corporate restructuring, sale of assets or by operation of law, provided that such transfer does not reduce your statutory rights under applicable law.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms and any disputes arising out of or relating to the Services shall be governed by the laws of the country in which ATG Equipment Europe is established, without regard to conflict of law principles.

If you are a consumer residing in a Member State of the European Union, nothing in these Terms shall deprive you of the protection afforded by the mandatory consumer protection laws of your country of residence.

Any disputes shall be submitted to the competent courts determined in accordance with applicable law. If you are a consumer, you may also bring proceedings before the courts of the country in which you reside where such right is provided by applicable law.

Where required by applicable legislation, consumers may also access alternative dispute resolution (ADR) or online dispute resolution (ODR) mechanisms available in their jurisdiction.

SECTION 23 – HEADINGS

The headings used in these Terms are included solely for convenience and shall not affect the interpretation of any provision.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, legal obligations, products or Services.

The most current version will always be published on this page together with its effective date.

Where required by applicable law, we will provide appropriate notice of material changes before they become effective.

Your continued use of the Services after such changes become effective constitutes acceptance of the revised Terms.

If you do not agree with the updated Terms, you should discontinue your use of the Services.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

ATG Equipment Europe

Email: info@atgequipment.eu

Business Address:
Celovška cesta 178
1000 Ljubljana
Slovenia

Business Registration Number:
9180281000

VAT Number:
SI94975558

Telephone:
+386 31 86 37 86

If you have questions regarding your order, your statutory consumer rights, returns or complaints, please contact us using the details above and we will make every reasonable effort to assist you promptly.

Effective Date: 4th of July 2026

Last Updated: 4th of July 2026